We have had several people ask questions concerning our defense strategy against viruses and ransomware using Bitdefender Endpoint Security managed solution. We are hoping this article will answer some questions and help our customers understand our multi-level plan. Our plan is always to be very aggressive against virus and ransomware infections. We want to be very proactive and protective of all of our customer’s business systems.
Question 1: We received a virus alert from Cross Computers. We completed updates and a full scan but no virus was detected. Why was nothing detected?
Answer: The answer is this is completely normal. Our defense system is set up to attack viruses in three (3) ways. First, when detected, the system will attempt to fix the problem automatically. Second, the system will place the virus in quarantine (chest). Finally, delete the file completely. So, after detection, if the Bitdefender Endpoint Security managed solution handles the problem as it is designed, the virus will be gone. If a virus is gone, scans ran after will detect nothing.
Question 2: So why is necessary to run scans after detection?
Answer: As stated above, our recommendations will always be the best option for the customer’s protection. After infection, automatic removal is not 100% guaranteed in every situation. We would rather double and triple check everything to be safe instead of having a virus or ransom-ware cause permanent damage to our customer’s business or data.