How to start remote session with Cross Computers

If we ask for you to start remote session, here are the steps:

STEP 1: Look for icon below in bottom right corner by the clock. If you see this icon, skip to Step 2. If not, follow next steps.

*** If you don’t see this icon, see troubleshooting steps at the end of the article. ***

STEP 2: Right click on icon and the following menu will appear:

STEP 3: Left click on “Open Premium Remote Control…” and the following screen will appear:

STEP 4: Look for computer name to provide to us.

STEP 5: Text or email name of the computer to us and we will begin session.

Troubleshooting:

If you don’t see the icon:
Left click on icon below (located in the bottom right corner by the clock)

and the following screen will appear:

then go back to Step 1.

If you still don’t see this icon:
Click on Windows button (bottom left). Type in Show.
One the following two screens will appear depending on whether you have Windows 7 or Windows 10.

Left click on Show Tray Icon and then go back to Step 1.