If we ask to start remote session, here are the steps:
Open email with Zoho Assist:
Click on Join Session:
Click on Download:
Save the file on your desktop:
or it will appear in bottom left corner if you are using Google Chrome. Double click on file.
If requested, click Yes to continue and run.
Next, click on Join:
Software will alert us that you have connected and we can help solve your computer problems immediately.