If we ask for you to start remote session, here are the steps:
STEP 1: Look for icon below in bottom right corner by the clock. If you see this icon, skip to Step 2. If not, follow next steps.
*** If you don’t see this icon, see troubleshooting steps at the end of the article. ***
STEP 2: Right click on icon and the following menu will appear:
STEP 3: Left click on “Open Premium Remote Control…” and the following screen will appear:
STEP 4: Look for computer name to provide to us.
STEP 5: Text or email name of the computer to us and we will begin session.
If you don’t see the icon:
Left click on icon below (located in the bottom right corner by the clock)
and the following screen will appear:
then go back to Step 1.
If you still don’t see this icon:
Click on Windows button (bottom left). Type in Show.
One the following two screens will appear depending on whether you have Windows 7 or Windows 10.
Left click on Show Tray Icon and then go back to Step 1.