Management of your support ticket submission to Cross Computers
After submitting a new support ticket, you will receive the following in your email:
Once we reply to the support ticket, you will receive the following in your email:
If the customer has more information or updates for the support ticket, you can simply reply to the email to update the support ticket information.
After the problem is solved, the support ticket will be marked resolved and closed. The following email will be sent to each requester: