Remote Access – Step by Step Instructions

To log in and connect to your PC:

After accepting the invitation (see New User setup) and completed the process to create their account, they can log in by simply opening their web browser and go to

Next, enter your credentials.

Once you are logged in, they’ll see a page that lists the device(s) that you granted them access to.

To connect to a device, they can hover their cursor over the device and select one of the remote access methods that you made available to them.

Cross Computers remote access will be initiating connections via Splashtop. Each user will need to have the Splashtop for the RMM app installed on the machine they are connecting from (one-time install). A link to download Splashtop for RMM will be available when you attempt to initiate a connection.

Click on the link and download the first time.

Click on the Open Splashtop button and a new window will appear with your complete access to your desktop. Each remote user will have full access to network drives, printers, internet connections, etc. When you are finished working, simply lock the computer and close Splashtop.