{"id":13782,"date":"2020-10-17T09:36:12","date_gmt":"2020-10-17T09:36:12","guid":{"rendered":"https:\/\/www.crosscomputers.com\/?post_type=kbe_knowledgebase&#038;p=13782"},"modified":"2021-03-14T13:09:59","modified_gmt":"2021-03-14T13:09:59","slug":"how-to-start-remote-support-session-with-cross-computers-via-email","status":"publish","type":"kbe_knowledgebase","link":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/","title":{"rendered":"How to start remote support session with Cross Computers via email"},"content":{"rendered":"<p>After scheduling an appointment with us or contacting us by phone to start a remote session, you will receive an email from us requesting access.<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13791\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png\" alt=\"\" width=\"900\" height=\"60\" srcset=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png 900w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8-300x20.png 300w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8-768x51.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>Open the email.<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13785\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture2-300x225.png\" alt=\"\" width=\"327\" height=\"245\" srcset=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture2-300x225.png 300w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture2.png 666w\" sizes=\"(max-width: 327px) 100vw, 327px\" \/><\/a><\/p>\n<p>Next, click on Join Session.<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13786\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture3-300x279.png\" alt=\"\" width=\"300\" height=\"279\" srcset=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture3-300x279.png 300w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture3.png 565w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Enter your name and click Join Session again. The following prompt will appear:<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13787\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture4-300x219.png\" alt=\"\" width=\"300\" height=\"219\" srcset=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture4-300x219.png 300w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture4.png 556w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Click on Download.<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture5.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13788\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture5.png\" alt=\"\" width=\"856\" height=\"149\" srcset=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture5.png 856w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture5-300x52.png 300w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture5-768x134.png 768w\" sizes=\"(max-width: 856px) 100vw, 856px\" \/><\/a><\/p>\n<p>Click on Save. The file will appear in the bottom left corner of Chrome.<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture6.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13789\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture6.png\" alt=\"\" width=\"254\" height=\"110\" \/><\/a><\/p>\n<p>Double click on the file named ZA_Connect. If prompted to allow changes, please click allow, approve, install, or proceed. Final confirmation to allow access will appear.<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture7.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-13790\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture7-300x191.png\" alt=\"\" width=\"300\" height=\"191\" srcset=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture7-300x191.png 300w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture7.png 453w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Click Join and we will perform remote service and support for our great customers.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2021\/03\/SIGNATURE-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-13923\" src=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2021\/03\/SIGNATURE-1.jpg\" alt=\"\" width=\"711\" height=\"342\" srcset=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2021\/03\/SIGNATURE-1.jpg 711w, https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2021\/03\/SIGNATURE-1-300x144.jpg 300w\" sizes=\"(max-width: 711px) 100vw, 711px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>After scheduling an appointment with us or contacting us by phone to start a remote session, you will receive an email from us requesting access. Open the email. Next, click on Join Session. Enter your name and click Join Session again. The following prompt will appear: Click on Download. Click on Save. The file will [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","kbe_taxonomy":[64,61],"kbe_tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to start remote support session with Cross Computers via email - Cross Computers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to start remote support session with Cross Computers via email - Cross Computers\" \/>\n<meta property=\"og:description\" content=\"After scheduling an appointment with us or contacting us by phone to start a remote session, you will receive an email from us requesting access. Open the email. Next, click on Join Session. Enter your name and click Join Session again. The following prompt will appear: Click on Download. Click on Save. The file will [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/\" \/>\n<meta property=\"og:site_name\" content=\"Cross Computers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CrossComputers\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-14T13:09:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@crosscomputers\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/\",\"url\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/\",\"name\":\"How to start remote support session with Cross Computers via email - Cross Computers\",\"isPartOf\":{\"@id\":\"https:\/\/www.crosscomputers.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png\",\"datePublished\":\"2020-10-17T09:36:12+00:00\",\"dateModified\":\"2021-03-14T13:09:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#primaryimage\",\"url\":\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png\",\"contentUrl\":\"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png\",\"width\":900,\"height\":60},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.crosscomputers.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledgebase\",\"item\":\"https:\/\/www.crosscomputers.com\/knowledgebase\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to start remote support session with Cross Computers via email\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.crosscomputers.com\/#website\",\"url\":\"https:\/\/www.crosscomputers.com\/\",\"name\":\"Cross Computers\",\"description\":\"Complete reliable onsite service and support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.crosscomputers.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to start remote support session with Cross Computers via email - Cross Computers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/","og_locale":"en_US","og_type":"article","og_title":"How to start remote support session with Cross Computers via email - Cross Computers","og_description":"After scheduling an appointment with us or contacting us by phone to start a remote session, you will receive an email from us requesting access. Open the email. Next, click on Join Session. Enter your name and click Join Session again. The following prompt will appear: Click on Download. Click on Save. The file will [&hellip;]","og_url":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/","og_site_name":"Cross Computers","article_publisher":"https:\/\/www.facebook.com\/CrossComputers\/","article_modified_time":"2021-03-14T13:09:59+00:00","og_image":[{"url":"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png"}],"twitter_card":"summary_large_image","twitter_site":"@crosscomputers","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/","url":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/","name":"How to start remote support session with Cross Computers via email - Cross Computers","isPartOf":{"@id":"https:\/\/www.crosscomputers.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#primaryimage"},"image":{"@id":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#primaryimage"},"thumbnailUrl":"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png","datePublished":"2020-10-17T09:36:12+00:00","dateModified":"2021-03-14T13:09:59+00:00","breadcrumb":{"@id":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#primaryimage","url":"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png","contentUrl":"https:\/\/www.crosscomputers.com\/wp-content\/uploads\/2020\/10\/Capture8.png","width":900,"height":60},{"@type":"BreadcrumbList","@id":"https:\/\/www.crosscomputers.com\/knowledgebase\/how-to-start-remote-support-session-with-cross-computers-via-email\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.crosscomputers.com\/"},{"@type":"ListItem","position":2,"name":"Knowledgebase","item":"https:\/\/www.crosscomputers.com\/knowledgebase\/"},{"@type":"ListItem","position":3,"name":"How to start remote support session with Cross Computers via email"}]},{"@type":"WebSite","@id":"https:\/\/www.crosscomputers.com\/#website","url":"https:\/\/www.crosscomputers.com\/","name":"Cross Computers","description":"Complete reliable onsite service and support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.crosscomputers.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/kbe_knowledgebase\/13782"}],"collection":[{"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/kbe_knowledgebase"}],"about":[{"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/types\/kbe_knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/comments?post=13782"}],"version-history":[{"count":0,"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/kbe_knowledgebase\/13782\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/media?parent=13782"}],"wp:term":[{"taxonomy":"kbe_taxonomy","embeddable":true,"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/kbe_taxonomy?post=13782"},{"taxonomy":"kbe_tags","embeddable":true,"href":"https:\/\/www.crosscomputers.com\/wp-json\/wp\/v2\/kbe_tags?post=13782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}