Having been a residential customer of Cross Computers since its start up, I would highly recommend this firm to anyone requiring computer services. Rob Bidleman is second to none in his area of expertise for all my technical issues. Rob is always accessible, whether the need require on-site service or when remote access will solve the problem. The distance between my home north of Cincinnati and his business in Northern Kentucky provides no problems when there is a need for computer services. Rob has always given me the best service possible. He is knowledgeable, professional, and courteous and is a fair and honest businessman. Cross Computers provides quality products and stands behind those products. I can’t imagine ever being without my computer and I know I won’t have to think about that as long as Cross Computers is there to take care of me!
Cross Computers helps take the technical world and make it less complicated. I was tired of getting the run around from big companies and outsourced help desks. Rob makes helping you like getting help from your favorite family member. So, if you want personal service from someone who will treat you fairly and explain things to you on your level…Cross Computers is the place for you!
When I retired from corporate life and began my own consulting business, Rob was referred to me as a resource. He has been my IT ‘department’ for the last three years. He helped me identify the best computer and software for my new consulting business, got me set up and has provided me support ever since. He is quick to respond and quick to resolve issues. I operate in my business knowing that Rob has my back on an IT issues.
In the ten years I have been doing business with Rob and Cross Computers, I have been completely satisfied with both the service and guidance he give me and my company on computer issues. His attention to detail keeps my web site up and running with no issues. I can enthusiastically recommend Rob and Cross Computers.
Cross Computers has been our IT partner at St. Vincent de Paul Northern Kentucky for the past seven years. Rob Bidleman plays a very important role in our organization.
While I have some technical expertise, Rob does a great job of explaining our needs in terms that I fully understand and quickly allows me to make the financial decisions I need to make. When I arrived six years ago, our IT infrastructure was weak to say the least but with Rob’s help and guidance we now have a state of the art IT and phone system that fits nicely into our budget and meets our business needs.The thing I appreciate most about Rob is when we have an IT issue, he responds very quickly and fixes the issue the first time around.
Rob plays an important role in helping us shelter, feed and clothe our Northern Kentucky neighbors.